---
title: "Contact, Mercemur"
description: "Support for merchants running a store, and an architecture review for organisations evaluating Mercemur."
canonical_url: "https://mercemur.com/contact"
last_updated: "2026-09-15"
---

Contact

# Talk to us.

Running a store and need a hand, or evaluating Mercemur for an organisation. Both start here, and the subject line decides where it lands.

Support email

[support@mercemur.com](mailto:support@mercemur.com)

Include the store name, the page or workflow involved, and a short description of what happened. If you have screenshots or an error message, add them too.

Best for

Support, billing, setup

Response path

Routed by support

Reference

Store name + issue

Enterprise engineering

[Request an architecture review](mailto:support@mercemur.com?subject=Enterprise%20architecture%20review)

Bring your existing commerce stack, infrastructure requirements and integration map. We will evaluate how Mercemur would fit, what can remain unchanged and what a migration would require. It reaches the engineering team, not a script.

Useful to include, as much or as little as you have:

-   Company and business model
-   Approximate order or GMV scale
-   Storefront count and countries
-   Existing commerce platform
-   ERP, CRM, WMS and PIM
-   Payment stack
-   Deployment and residency requirements
-   Target migration window

Security questionnaires, a DPA template and an architecture overview are available separately from the [Trust Center](https://mercemur.com/trust#docs).

Related

[About](https://mercemur.com/about)

Who Mercemur is and how we work.

[Pricing](https://mercemur.com/pricing)

Free, Growth, and Enterprise plans.

[Help centre](https://mercemur.com/help)

Support guidance and frequently asked questions.

[Enterprise](https://mercemur.com/enterprise)

Deployment models, isolation, residency and migration.

## Sitemap

- [Site index (llms.txt)](https://mercemur.com/llms.txt): every public page, described
- [Sitemap (sitemap.md)](https://mercemur.com/sitemap.md): every public URL with its last-modified date
- [AGENTS.md](https://mercemur.com/AGENTS.md): how to build against the platform
- [Developer documentation](https://docs.mercemur.com/llms.txt): API reference, CLI, MCP