---
title: "Help, Mercemur"
description: "Get help with Mercemur. Email support, community, documentation, and answers to the questions merchants ask most."
canonical_url: "https://mercemur.com/help"
last_updated: "2026-09-15"
---

Help

# Need help? We're here.

Email support, a merchant community, and direct contact channels for everything from account questions to security reports.

1.  [Home](https://mercemur.com/)
3.  Help

Ways to get help

## Pick the channel that fits

### Email support

For account questions, billing, integrations, and the things that aren't obvious from the admin. Response time is measured in hours on weekdays.

[Email support →](mailto:support@mercemur.com?subject=Support%20request)

### Merchant community

Our Telegram community runs weekly training sessions and a space where merchants help each other. Fastest way to learn practical tactics from peers.

[Join the community →](https://mercemur.com/community)

### Contact the team

Press, partnerships, security reports, or something that doesn't fit an email template. The Contact page routes you to the right inbox.

[Contact channels →](https://mercemur.com/contact)

Common questions

## Things merchants ask about most

### Getting started

Sign up, add your first products, connect a payment gateway, and publish your storefront. The admin ships with an onboarding flow that covers the essentials.

[Create your account →](https://mercemur.com/contact)

### Custom domain setup

Mercemur supports bringing your own domain on paid plans, with SSL handled and auto-renewed. Domain settings live in the admin under Settings → Domains.

### Payments and gateways

Stripe, Razorpay, Dodo, and Adyen are built in. Connect your account in the admin, set your default provider, and start taking payments. Stripe, Razorpay, and Adyen settle through your own provider accounts; Dodo acts as merchant of record and remits according to its own terms.

### Digital products and license keys

Upload a file, add a license-key pool, or start a subscription, Mercemur handles delivery the moment a payment captures. Entitlement records let you control re-downloads and revocations.

### Your subscription and billing

Plan changes, cancellations, invoices, and payment methods are in the admin under Settings → Billing. No cancellation fee; paid plans stop at the end of the billing period.

### Reporting a bug

Email support@mercemur.com with a description, what you expected, and what happened. Screenshots and the time of the issue speed up the investigation.

### Reporting a security issue

Do not post security findings in public channels. Email support@mercemur.com privately and we will route it to the right team.

## Didn't find what you needed?

Email [support@mercemur.com](mailto:support@mercemur.com?subject=Support%20request) with your question and we'll come back within one business day. If it's urgent, mention the order or customer ID and we'll prioritize.

## Sitemap

- [Site index (llms.txt)](https://mercemur.com/llms.txt): every public page, described
- [Sitemap (sitemap.md)](https://mercemur.com/sitemap.md): every public URL with its last-modified date
- [AGENTS.md](https://mercemur.com/AGENTS.md): how to build against the platform
- [Developer documentation](https://docs.mercemur.com/llms.txt): API reference, CLI, MCP