Welcome to Mercemur. Zemuria Inc.("us", "we", or "our") operates the mercemur.com website and mercemur.com's Services (hereinafter referred to as the "Service"). Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, and your choices about the collection and use of your information. This policy sets out how mercemur.com collects and uses the information that we collect about you when you use Zemuria Inc.'s mercemur.com services. This policy also explains the choices that you can make about the way that we use your information. This website is owned and operated solely by Zemuria Inc..
Definitions
- Personal Data: Personal Data means data about a living individual who can be identified from those data.
- Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself.
- Cookies: Cookies are small pieces stored on your device (computer or mobile device).
Information we collect and its use
We collect the following types of information about you:
Information you provide us directly
- While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include Email Address, Phone Number, Business Name, First and Last Name, Cookies and other Usage Data.
Usage Data
- We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a browser ("Usage Data").
- This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
- When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Cookies Information
- We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
- Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
- You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Use of Data
Zemuria Inc. and mercemur.com use the collected data for various purposes:
- To provide and maintain our Service.
- To notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our Service.
- To monitor the usage of our Service.
- To detect, prevent and address technical issues.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
Retention of Data
- Zemuria Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
- Zemuria Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
- Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
- If you are located outside Pondicherry, India and choose to provide information to us, please note that we transfer the data, including Personal Data, to Pondicherry, India and process it there.
- Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
- Zemuria Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an Organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Who you may choose to share your User Content with
If Zemuria Inc. is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. We may also utilise third party services to enable the provision of Services or sale of Products to you in a better manner and may therefore share with such third parties for such limited purpose.
Disclosure for Law Enforcement
Under certain circumstances, Zemuria Inc. may be required to disclose your Content if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Zemuria Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of Zemuria Inc..
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Security of Data
- The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
- You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.
Service Providers
- We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
- These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Payment Processors
When a buyer pays for an order on a merchant store hosted on Mercemur, the payment is handled by a third-party payment processor that the merchant has connected to their store. Mercemur is not a payment processor and does not hold buyer funds. The processors we integrate with are listed below. Each is an independent data controller for the data they receive from a checkout transaction.
- Stripe, Inc.(United States), used when a merchant connects a Stripe Connect account. We send Stripe the cart total, currency, line item descriptions, the buyer's email and billing address, and the merchant's connected account identifier. Stripe sends us payment status events (authorized, captured, refunded, disputed) via webhook. Stripe retains payment records for the period required by financial regulations in the merchant's jurisdiction, typically 7 years. See Stripe's privacy notice.
- Razorpay Software Pvt. Ltd.(India), used when a merchant connects a Razorpay account via Technology Partner OAuth. We send Razorpay the order amount, currency, buyer email, contact number, and the merchant's linked account identifier. Razorpay sends us payment, refund, and dispute events via webhook. Razorpay retains records for the period required by the Reserve Bank of India and the Information Technology Act, typically up to 10 years for payment records. See Razorpay's privacy policy.
- Dodo Payments, used as Merchant of Record when a merchant chooses Dodo as their payment processor. As MoR, Dodo takes legal responsibility for the buyer-side transaction including tax collection, chargebacks, and refund obligations. We send Dodo the order amount, currency, buyer email and billing address, and the merchant's configured product identifiers. Dodo sends us payment, refund, and dispute events via webhook. Dodo retains records per its own data retention policy. See Dodo's privacy policy.
We retain webhook event records (payment status, refund status, dispute status) for 24 months for fraud prevention, customer support, and audit purposes. We do not store full card numbers, CVV codes, or raw bank account details at any point; this data is collected directly by the payment processor and never reaches Mercemur infrastructure.
Merchants who connect a payment processor are responsible for their own data processing agreement with that processor, and for any additional disclosures their local law requires them to make to buyers. Mercemur facilitates the connection but is not a party to the merchant's contract with the payment processor.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
- Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.
- For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Children's Privacy
- Zemuria Inc. does not knowingly collect or solicit personal information from children under the age of 18 and the Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at support@mercemur.com.
How long we keep your User Content
- Following termination or deactivation of your User account, Zemuria Inc. may retain your profile information and User Content for a commercially reasonable time, and for as long as we have a valid purpose to do so. In particular, Zemuria Inc. may retain your information for the purpose of complying with its legal and audit obligations, and for backup and archival purposes.
Disclosure Text for Inclusion in Privacy Policy
We may disclose to third party services certain personally identifiable information listed below:
- information you provide us such as name, email, mobile phone number.
- information we collect as you access and use our service, including device information, location and network carrier.
This information is shared with third party service providers so that we can:
- personalise the app for you.
- perform behavioural analytics.
Disputes
Any disputes arising in relation to this Privacy Policy shall be resolved by courts in Puducherry.
Your data protection rights include:
- The right to access - You have the right to request Mercemur for copies of your personal data. We may charge you a small fee for this service.
- The right to rectification - You have the right to request that Mercemur correct any information you believe is inaccurate. You also have the right to request Mercemur to complete the information you believe is incomplete.
- The right to erasure - You have the right to request that Mercemur erase your personal data, under certain conditions.
- The right to restrict processing - You have the right to request that Mercemur restrict the processing of your personal data, under certain conditions.
- The right to object to processing- You have the right to object to Mercemur's processing of your personal data, under certain conditions.
- The right to data portability - You have the right to request that Mercemur transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Any Updates to this Privacy Policy
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. Please review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
For any questions about this Privacy Policy, please contact us at support@mercemur.com.