Email support
For account questions, billing, integrations, and the things that aren't obvious from the admin. Response time is measured in hours on weekdays.
Email support →Help
Need help? We're here.
Email support, a merchant community, and direct contact channels for everything from account questions to security reports.
Last updated: April 23, 2026
Ways to get help
Pick the channel that fits
Merchant community
Our Telegram community runs weekly training sessions and a space where merchants help each other. Fastest way to learn practical tactics from peers.
Join the community →Contact the team
Press, partnerships, security reports, or something that doesn't fit an email template. The Contact page routes you to the right inbox.
Contact channels →Common questions
Things merchants ask about most
Getting started
Sign up, add your first products, connect a payment gateway, and publish your storefront. The admin ships with an onboarding flow that covers the essentials.
Create your account →Custom domain setup
Mercemur supports bringing your own domain on paid plans, with SSL handled and auto-renewed. Domain settings live in the admin under Settings → Domains.
Payments and gateways
Razorpay, Stripe, and DoDo are built in. Connect your account in the admin, set your default gateway, and start taking payments. Payouts run on each gateway's own schedule.
Digital products and license keys
Upload a file, add a license-key pool, or start a subscription, Mercemur handles delivery the moment a payment captures. Entitlement records let you control re-downloads and revocations.
Your subscription and billing
Plan changes, cancellations, invoices, and payment methods are in the admin under Settings → Billing. No cancellation fee; paid plans stop at the end of the billing period.
Reporting a bug
Email support@mercemur.com with a description, what you expected, and what happened. Screenshots and the time of the issue speed up the investigation.
Reporting a security issue
Do not post security findings in public channels. Email support@mercemur.com privately and we will route it to the right team.
Didn't find what you needed?
Email support@mercemur.com with your question and we'll come back within one business day. If it's urgent, mention the order or customer ID and we'll prioritize.